Talk about a frustrating experience!

A couple weeks ago, I had to go to a customer's office to do some network troubleshooting work. On my way, I received two text messages, in quick succession, on my phone (Palm Treo 700p w/ Sprint). I began to go to the text messages to see what they were and the phone "rebooted."

Now, this isn't a regular thing, but it's not unheard of for a Treo to reset. But this was no regular reset. My phone went into a nasty reboot loop-- never quite coming back up to normal operation. It would get to a certain point in the boot-up process and then reset again.

I tried just about everything I could think of (short of doing a hard reset that wipes all your data from memory) and nothing helped. I ended up taking my phone to the Sprint repair facility later that day. I went back in an hour or so and got the phone back to find they had done what I didn't do: a hard reset. All my data was gone. I had it backed up, but it's still a pain to restore everything.

It wasn't long before I realized the Sprint repair center didn't just do a hard reset on my phone. They also upgraded the firmware and the new firmware is abundant with annoying bugs that drive me nuts!

Several basic functions that had no issues before now have glaring issues. Here are some of the things I am having to deal with:

• Favorites button Quick Key in Phone application does not work. This is, essentially, a speed-dial function that lets you assign a keyboard key to a favorite contact from your address book. By holding down the assigned key, that person's number is dialed. Worked fine before. Doesn't do anything now. This sucks.
• Call list population is very undependable. I might get an alert that I missed 2 calls, but when I go to my call list to see who those two calls were front, they aren't on the list. If I make a call using a favorites button, the outgoing call isn't recorded in the call list.
• Ring tone and alert sounds "fade in." This seems like a "volume escalation" feature, but I've double and triple checked (and then some) that the escalate volume checkbox in the Sound preferences is not checked.
• The On Demand application freezes the Treo. I used to use the On Demand application frequently to check weather reports and read News Of The Weird news articles. Now the only thing On Demand is good for is freezing up the device. The only way to remedy the problem is to do a soft reset or remove the battery.
• Deactivating the keyguard to delete or view messages is difficult. The Treo will act like the keyguard is active, but the normal "Keyguard: Press Center button to unlock" message does not display on the screen. Very frustrating.

Has anyone else seen these problems with their Treo device?

Should I take my phone back to the repair center or will they just do another hard reset and tell me that's all they can do?